Overview:

Advance Scale Company, Inc., a leading provider of scale services in the Northeastern United States, faced challenges with manual calibration processes and Excel-based certificate management. With 51 employees serving New York, New Jersey, Pennsylvania, Delaware and Maryland, Advance Scale sought to modernize its operations and enhance efficiency.

Challenges Faced:

• Asset Manager with no customization possibilities and few features.
• Manual calibration processes and Excel-based certificate management.
• Difficulty in customization and configuration of the existing system.
• No offline support for technicians in the field.
• Complexities in integrating with ERP and accounting systems.

Solution Implemented:

Kavoku CalSaaS, a cutting-edge calibration management solution, was deployed to digitize Advance Scale’s calibration processes. Version 1 of CalSaaS was implemented, offering comprehensive features such as customizable forms, offline support via a Xamarin mobile app, and seamless integration with existing ERP and accounting systems.

Key Features and Benefits:

• Digitized all calibration processes, eliminating manual efforts and Excel-based management.
• Enabled customization of forms and reports to meet specific requirements.
• Provided offline support for technicians in the field, ensuring uninterrupted operations.
• Streamlined integration with ERP and accounting systems, enhancing overall efficiency.

Results Achieved:

• 100% digitization of calibration processes, reducing manual errors and improving accuracy.
• Seamless integration with ERP and accounting systems, leading to streamlined operations.
• Improved technician productivity with offline support, resulting in faster turnaround times.
• Enhanced customer satisfaction due to swift and accurate calibration reports.

Testimonial from Advance Scale CEO:

“Kavoku’s software has helped our company become organized and streamlined internally, as well as increased customer engagement, revenue, and customer retention. It also has helped our ISO 9001 / 17025 & Quality Management System and our annual audits. Our field service technicians’ range in age. We have early adapters, and we have ones that are very seasoned. The entire team has embraced the software, due to the robustness and flexibility of it. It also has decreased the number of hours to perform the customer paperwork. This combined with Kavoku’s training has been instrumental in making this a success.”

About Advance Scale Company:

Founded in 1973, Advance Scale Company, Inc. has grown to become one of the largest independently owned scale companies in the Northeastern United States. With a team of highly trained scale technicians and strategic locations throughout the region, Advance Scale offers expert service and sales assistance for all types of weighing equipment and systems.

Conclusion:

By leveraging Kavoku CalSaaS, Advance Scale Company successfully modernized its calibration management processes, achieving greater efficiency, accuracy, and customer satisfaction. The implementation of CalSaaS version 1 enabled Advance Scale to overcome manual process challenges, streamline operations, and elevate its service offerings to meet the evolving needs of its customers.

Overview:
Laboratory Testing Inc. (LTI), a leading provider of materials testing, non-destructive testing, and calibration services, sought to modernize its calibration processes and enhance operational efficiency. With over 209 employees and a vast array of testing capabilities, LTI aimed to transition from a legacy system to a more streamlined solution that could accommodate its diverse range of services.

Challenges Faced:

• Legacy system hindering operational efficiency and scalability.
• Manual calibration processes leading to potential errors and delays.
• Limited visibility and accessibility of calibration data in the field.
• Increasing demand for on-site calibration services.

Solution Implemented:
LTI embraced Kavoku CalSaaS Version 2, leveraging its advanced features to digitize calibration processes effectively. Built on Blazor technology, Version 2 supported offline mode, enabling technicians to perform calibrations in the field seamlessly. The solution also provided detailed forms for each calibration type and integrated with LTI’s ERP system for enhanced connectivity.

Key Features and Benefits:

• Blazor technology supporting offline mode for field calibration.
• Detailed calibration forms tailored to specific calibration types.
• Integration with ERP system for seamless data synchronization.
• ISO/IEC 17025 accreditation ensuring precision and reliability.
• Streamlined on-site calibration services, reducing downtime and costs.

Results Achieved:

• Enhanced operational efficiency with digitized calibration processes.
• Improved accuracy and reliability of calibration data.
• Streamlined on-site calibration services, reducing turnaround times.
• Increased scalability and flexibility to accommodate LTI’s diverse range of services.
• ISO/IEC 17025 accreditation providing customers with confidence in LTI’s calibration services.

About Laboratory Testing Inc. (LTI):
Established in 1984, Laboratory Testing Inc. is a premier materials testing and calibration laboratory located near Philadelphia, Pennsylvania. With over 180 technical experts, LTI offers a wide range of testing capabilities, including metal testing, non-destructive testing, and calibration services.

Conclusion:
By adopting Kavoku CalSaaS Version 2, LTI successfully digitized its calibration processes, achieving greater efficiency, accuracy, and reliability in its calibration services. The solution not only addressed existing challenges but also positioned LTI as a trusted partner in the materials testing industry, meeting the evolving needs of its clients with confidence and competence.

Overview:
Maxpro Corporation, a renowned distributor of industrial torque, tension, and bolting equipment, faced challenges with manual calibration processes and the need for efficient torque equipment management. With 17 employees in Horsham, Pennsylvania, Maxpro sought a solution to streamline its calibration services and enhance overall operational efficiency.

Challenges Faced:

• Manual calibration processes for a wide range of torque and bolting equipment.
• Limited visibility and accessibility of calibration data in the field.
• Potential delays and costs associated with off-site calibrations.
• Increasing demand for efficient, on-site calibration services.

Solution Implemented:
Maxpro Corporation adopted Kavoku CalSaaS Version 1 to digitize and streamline its calibration processes. While not using the offline mode, Maxpro leveraged CalSaaS to centralize calibration data, improve accessibility, and enhance overall torque equipment management. The implementation included calibration labeling with QR codes for quick field access.

Key Features and Benefits:

• Centralized digital platform for managing a diverse range of torque and bolting equipment.
• QR code labeling for quick access to calibration data in the field.
• Streamlined in-house calibration processes with quick turnaround times.
• ISO/IEC 17025 accredited calibration services, ensuring precision and reliability.

Results Achieved:

• Enhanced efficiency in torque equipment calibration with a centralized digital platform.
• Improved field operations with QR code labeling for quick access to calibration data.
• Streamlined in-house and on-site calibration services, reducing downtime.
• ISO/IEC 17025 accreditation providing Maxpro customers with the assurance of quality and competence.

About Maxpro Corporation:
Maxpro Corporation, founded in 1993, is a privately held company specializing in the sale, repair, calibration, and rental of industrial torque and tensioning equipment. As a Master Distributor and authorized US Repair Center for the RAD Torque Wrench equipment line, Maxpro serves a wide range of industries, offering expert service and sales assistance.

Conclusion:
By implementing Kavoku CalSaaS Version 1, Maxpro Corporation successfully digitized its calibration processes, achieving greater efficiency and accuracy in torque equipment management. The QR code labeling and ISO/IEC 17025 accreditation further strengthened Maxpro’s commitment to providing high-quality calibration services. The solution not only addressed existing challenges but also positioned Maxpro as a trusted partner in the calibration industry, meeting the evolving needs of its customers.